This resource is part of the Family Time Training Module and is a required training for all staff who provide Family Time services under contract with the Family Impact Network. "What are Some Effective Ways to Resolve a Conflict with a Client or Customer?" is a resource found on LinkedIn. After reviewing the material, staff should proceed to the Comprehension Quiz. After successful completion of the quiz, Family Impact Network will issue a certificate of completion to the staff members agency. A score of 4 out of 5 is required to pass the quiz.

* Click on bolded words to be redirected to the training/quiz link.

Link to Training Material: "What are Some Effective Ways to Resolve a Conflict with a Client or Customer?"

Quiz Link: Comprehension Quiz