"Because of past trauma and current stresses, clients can sometimes display significant emotions and behaviors that may be challenging to support. Trauma-informed case planning can help prevent these situations, while de-escalation can help successfully manage them. This webinar gives key insight, skills, and strategies for these challenging situations. By the end of this webinar, you will be able to:

Describe prevention skills that can be used in case management; Name at least two techniques you can use to de-escalate situations; and Share case management practices that are holistic and trauma-informed."