Hosted on Monday, May 8, 2023 the training was delivered by Gwen Soffer, MSW Manager of Wellness at Nationalities Service Center. 

Working with refugee and newcomer clients is multifaceted and complex. At times, the added layers of past trauma, resettlement stressors, and navigation of complicated and limited resources can lead to high-stress interactions with clients. Recently, direct service providers have reported a marked increase in the need for crisis management with their most vulnerable clients. This webinar will provide foundational information on how trauma can influence and escalate client responses. Practical tips on de-escalating client interactions while staying grounded and ensuring both client and staff safety will be identified.

After watching this 90-minute webinar, you will be able to:

Recognize common trauma responses among refugee and newcomer clients and how they may contribute to escalated client behaviors. Utilize practical techniques to mitigate potential client escalation and stay grounded while de-escalating client crises. Describe effective practices, at the individual and organizational levels, to ensure staff safety and well-being during crisis situations.